Frequently asked questions
Where do you ship? (standard shipping)
Anywhere in Canada. But, if you do not live in Canada and you want to try our coffee, we will send our delicious coffee to you just let us know of your request details by phone or email.
Can I return my coffee?
We are sorry but we don't accept returns on roasted coffee. If there is any problem with our coffee, please email us email@example.com
Can you grind my coffee for me?
We're offering to grind coffee for online orders. Just add your request (and please tell us how you brew your coffee) in the comments at check out.
We only can offer you a universal grind suitable for Auto Drip, French Press or Pourover and universal grind suitable for espresso.
How are the beans packaged?
We trully believe that people have the right to surround themselves with beautiful objects thatcause a smile on their face. Therefore, the packaging of our coffee is unique,every coffee has a story behind. This story inspire us, not only to profile the roast but also to design a label.
Our heat sealed coffee bags that contain a degassing valve for optimum freshness while in
transit and at home.
How fresh is my coffee?
All beans are packaged and shipped within a max 48-72 hours from the roasting. We roast, pack and ship to order.
Every bag has the batch roast date on it, allowing you to track freshness.
How is your coffee sourced?
Our choice is SINGLE ORIGIN COFFEE.
Single Origin coffee is coffee grown within a single known geographic region. Sometimes, this is a single farm, a a specific collections of beans from a single country. The name of the coffee is then usually the place it was grown to whatever degree available. A cup of single origin coffee can offer an explosion of flavour with its bright and delicate notes.
We spend our time sourcing beans from some of the best coffee growers in the world, looking for superior coffees that are distinctive and memorable, and can stand up on their own without blending. We roast them carefully in small batches always aiming to bring out the most exquisite characteristics in the cup.
We only serve coffee that is in season, and we love to share the stories of where our beans
come from and the producers behind them. Our mission is to make good coffee accessible and exciting, simple to understand and appreciate, and easy to brew and enjoy.